Nestique Return Policy

1. Return Window

  • General Returns: Most items are returnable within 7 days of delivery.
  • Soft Furnishings (Bedsheets, Cushion Covers, Throws): 5-day return window.
  • Towels: 48-hour return window.
  • Ceramics: 48-hour return window for damaged or broken items.

2. Return Reasons

  • Product Concerns: Damaged, defective, incorrect, incomplete, or non-functional products.
  • Change of Mind: If you're not satisfied with the product for any other reason.

3. Return Process

  • Initiating a Return: Log in to your account, select the order, choose a return reason, and submit your request within the specified return window.
  • Packaging: Repack the item carefully using the original product packaging whenever possible to prevent damage during return shipment.
  • Customer Support: Contact our customer support team for assistance:
    • Email: seller@theestique.com
    • Phone: +91 9717177968 (Mon-Sat, 10:00 AM - 5:00 PM IST)

4. Return Exclusions

  • Consumables: Opened or consumed items like stationery, essential oils, perfumes, wax tablets, aromatherapy items, and candles are generally non-returnable. Exceptions may be made for damaged, incomplete, or incorrect orders.
  • Live Plants: Live plants are non-returnable. Damaged plants will be replaced.
  • Size and Color: Carefully review product dimensions and color descriptions before purchasing. Returns are not accepted due to size or color variations.
  • Furniture and Fragile Items: Due to their delicate nature, furniture and breakable items will not be picked up if received in perfect condition.

5. Refunds

  • Refund Methods: Refunds will be processed to your original payment method.
  • Processing Time: Refunds typically take 2-3 business days after receiving the returned item.
  • Return Shipping Fees: Shipping fees may be deducted for change-of-mind returns.
  • Return Eligibility: Refunds are only valid for eligible products. Please refer to our website or contact customer support for a list of non-returnable items.
  • Change of Mind Fee: For change-of-mind returns, a 10% restocking fee will be deducted from the refund amount.

6. Additional Notes

  • Returns made using gift cards are not eligible for returns or exchanges unless there is a defect in the product.
  • We reserve the right to modify this return policy without prior notice.
  • Nestique reserves the right to refuse returns that do not comply with the specified criteria.