Nestique Privacy Policy

1. Introduction

Nestique ("We", "Us", "Our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website (https://thenestique.com), mobile app, or use our services (collectively, the "Site").  

2. Information We Collect

We collect information from you in several ways:

  • Account Creation: When you create an account, we collect details like name, email address, phone number, username, password, and billing address. This information is essential for identifying you and providing personalized services.

  • Communication: We keep records of your communications with us (emails, chat logs) to efficiently respond to your inquiries, provide support, and address any issues. This may also include user-generated content like product reviews.

  • Images: You may upload images for profile pictures, product reviews, or interacting with customer support. These images are used to enhance your profile and provide a visual representation of your experience.

  • Payments: We collect payment information (credit/debit card details, billing address) to process your orders and facilitate secure transactions. This information is necessary to complete your purchases and ensure accurate billing.

  • Login: Login information is collected when you access your account. This allows us to verify your identity and provide you with personalized access to your account settings and order history.

  • Automatic Information:

    • Log Data: We automatically collect data about your device and browsing activity, including IP address, browser type, operating system, date/time stamps, and clickstream data. This information helps us understand how you interact with our Site and improve our services.

    • Tracking Technologies: Cookies, beacons, tags, and tracking codes are used to gather device information and track your interactions on the Site. This data allows us to analyze website traffic, measure the effectiveness of our marketing campaigns, and personalize your experience.

    • Geolocation: We may collect your approximate location (based on IP address) to personalize your user experience. This is only done with your consent and allows us to tailor recommendations and offers based on your location.

    • Usage Data: We use tools like Google Analytics to understand your behavior on the Site (pages visited, searches, actions). This data helps us identify trends, improve our website design, and optimize user experience.

    • Publicly Available Information: We may access publicly available data to improve our services. This includes information that you have made public on social media or other platforms.

3. How We Use Your Information

We use your information for various purposes, including:

  • User Identification and Account Creation: We use your information to identify you and create your account on our platform. This allows you to access your account settings, manage orders, and receive personalized recommendations.

  • Maintaining a Secure and Trusted Environment: We use your information to prevent fraud, maintain security, and ensure a safe and trustworthy environment for all users. This includes detecting and preventing unauthorized access, protecting your payment information, and identifying potential security threats.

  • Market Research and Data Analytics: We analyze your information to understand user behavior, personalize features and recommendations, and conduct market research. This helps us improve our products, services, and marketing strategies.

  • Communication: We use your contact information to communicate with you, such as sending emails, updates, and notifications. We may personalize these communications based on your preferences and browsing history.

  • Order Management and Billing: We process your payment information and manage your orders to ensure a smooth shopping experience. This includes processing payments, fulfilling orders, and providing order tracking information.

  • User Support and Service Improvement: We use your information to provide customer support, troubleshoot issues, and improve our services. This involves responding to your inquiries, resolving problems, and making enhancements based on your feedback.

  • Data Security and Fraud Prevention: We implement security measures to protect your information and prevent unauthorized access. This includes encrypting data, regularly monitoring our systems for vulnerabilities, and following industry best practices for data security.

  • Compliance with Legal Obligations: We may need to process your information to comply with legal requirements or regulations. This includes complying with data protection laws, tax regulations, and other applicable laws.

  • Feedback Requests and Testimonial Posting: We may request your feedback to improve our services and may use your testimonials with your consent. This helps us understand your needs and preferences and make our platform better for all users.

  • Providing Customer Support: We use your information to provide timely and effective customer support. This involves responding to your inquiries, resolving problems, and assisting you with your orders.

We only collect and process information where we have your consent, a contractual obligation, or a legitimate business interest.

4. Direct Marketing

We may use your contact details for personalized marketing communications based on your preferences and browsing history. This includes sending you targeted offers, promotions, and newsletters. You can opt out of receiving marketing communications at any time by updating your account settings or following the unsubscribe instructions in emails.

5. Sharing Your Information

We may share your information with third parties under limited circumstances:

  • Service Providers: We share information with companies that help us operate the Site (mobile app provider, analytical tools). These companies are contractually obligated to keep your information confidential and secure.

  • Legal Requirements: We may disclose information when required by law, court order, or for national security purposes. This includes complying with subpoenas, court orders, or other legal processes.

  • Business Transactions: Your information may be shared in the event of a merger, acquisition, or restructuring of the business. We will ensure that any company receiving your information follows this Privacy Policy.

  • Protection of Rights: We may disclose information to protect our rights, interests, or property, or those of third parties. This includes investigating and preventing fraud, protecting our intellectual property, or protecting the safety of our users.

6. Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us improve the user experience on our Site. You can control or disable cookies in your browser settings.

We also use other tracking technologies like beacons, tags, and tracking codes to understand how you interact with the Site. This information helps us analyze website traffic, measure the effectiveness of our marketing campaigns, and personalize your experience.

7. Sensitive Information

We do not collect sensitive information like political opinions, religious beliefs, racial or ethnic origin, genetic data, health data, or sexual orientation. We do not require this type of information to provide our services.

8. Payment Information

We collect payment information (credit/debit card details, billing address) to process your orders and facilitate secure transactions. This information is securely stored and processed in accordance with industry best practices.

9. Third-Party Links

Our Site may contain links to other websites with different privacy policies. We recommend reviewing their policies for information on data collection and use. We are not responsible for the privacy practices of third-party websites.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. We may also retain data for a longer period if necessary to prevent fraud, exercise our legal rights, or defend against legal claims.  

11. Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, loss, or misuse. These measures include physical, electronic, and procedural safeguards. However, no internet transmission is completely secure. We cannot guarantee the absolute protection of your information.  

12. Your Rights

You have several rights regarding your personal information:

    • Access: You have the right to access the information we hold about you.
    • Correction: You can request correction or deletion of inaccurate information.
    • Objection: You can object to the processing of your personal information.
  • Withdrawal of Consent: You can withdraw your consent to the processing of your information at any time.  
  • Erasure: You can request erasure of your data for legitimate reasons.

To exercise any of these rights, please contact us at seller@thenestique.com.

13. Amendments

We may update this policy periodically. We will notify you of any significant changes.

14. Contact Us

For any questions or concerns regarding your information, please contact us:

  • Email: seller@theestique.com
  • Phone: +91 9717177968 (Mon-Sat, 10:00 AM - 5:00 PM IST)

Please Note:

  • This policy applies only to Nestique services and does not cover third-party websites.
  • By using our platform, you agree to this Privacy Policy.